The Fastest Way To Get Help Is To Submit A Ticket
Watch the video below to find out how
3 Ways To Submit A Ticket
There is an CCS agent installed on each workstation. Simply submit your request for help from your computer.Watch The Video
You can email us with your request or to report an issue. Our email address is Support@GoCustomCloud.com.Email Us
You can call our support desk to submit your request for help. Our number is 803-353-4632 opt 2.Call Us
How Support Happens
What to expect when you submit a tech support request.
Scheduling Your Appointment
Once your ticket is submitted, your service appointment will be scheduled with the next available tech by our Dispatcher.
Working With Our Techs
During your appointment time, the tech will either remote in, come to your office, or work with you in our office.
Completing Your Request For Support
When everything is working, the tech will close out your ticket. You will be sent a survey to give feedback on the experience.
How To Start A Remote Session
During your appointment, a technician may ask you to go to a website so we can remote in with you.
Click the link below.